Refund Policy
Last updated: August 23, 2026
At EAA Labs, we want you to be happy with your purchase. This Refund Policy explains how returns, exchanges, and refunds work for orders placed at www.eaalabs.com.
1. Return Eligibility
You may request a return within 30 days of the delivery date. To be eligible for a return:
- The product must be unopened and in its original packaging, unless the item arrived damaged or defective
- You must provide proof of purchase (order number or receipt)
- The item must have been purchased directly through www.eaalabs.com
For health and safety reasons, we are unable to accept returns on products that have been opened or used, except in cases of damage, defect, or an error on our part.
2. How to Start a Return
To begin a return, contact us at contact@eaalabs.com with your order number and the reason for your return. We’ll provide instructions on how and where to send your item.
Please do not send products back without first contacting us, as returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@eaalabs.com with your order number and photos of the item and packaging. We’ll arrange a replacement or full refund at no additional cost to you.
4. Refunds
Once we receive and inspect your returned item, we’ll notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.
Original shipping charges are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).
5. Return Shipping Costs
Unless the return is due to a damaged, defective, or incorrect item, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items sent without tracking.
6. Exchanges
We currently do not offer direct exchanges. If you’d like a different product, please return your original item for a refund and place a new order.
7. Non-Returnable Items
The following are not eligible for return:
- Opened or used products (unless damaged, defective, or incorrect)
- Products purchased from third-party retailers or resellers
- Gift cards, if applicable
8. Late or Missing Refunds
If you haven’t received a refund after the timeframe above, please first check with your bank or credit card provider, as processing times can vary. If you’ve done this and still have not received your refund, contact us at contact@eaalabs.com.
9. Contact Us
If you have any questions about this Refund Policy, please reach out:
EAA Labs PO Box 62, Randolph, NE 68771 Email: contact@eaalabs.com Phone: 402-882-2323